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Terms and Conditions

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SponsoredLinx Terms and Conditions – Digital Products and Services

Terms and Conditions of your Agreement

These Terms and Conditions apply to the provision of services by SponsoredLinX Pty Ltd (ACN 124 272 359) (SponsoredLinX, we, us, our), including our related bodies corporate, to you as a user and customer of our services (you, your) and together referred to as the parties under this agreement (Agreement).

Your Agreement with us for each Service is made up of:

  1. These Terms and Conditions; and
  2. Any specific Terms and Conditions relating to our Services (Specific Terms).

The documents listed above supersede all prior agreements between the parties and constitutes the entire Agreement between the parties and contains all of the representations, warranties, covenants and agreements of the parties in relation to their subject matter.

In the event of any inconsistency between these Terms and Conditions, and the Specific Terms, the Specific Terms will prevail. 

We may change the terms of your Agreement by giving you notice of the change (either in writing or via email) and/or posting new online terms on our website. If you continue to use the Service after that notice period, it will be assumed that you have agreed to the change. The period of notice depends on the Service provided to you and the extent of the change. If:

  1. the change is beneficial to you or has a neutral impact on you, or is required to preserve or safeguard the security or integrity of our systems, we may make the change effective immediately and without notice;
  2. the change is required to comply with any law or regulation, we will provide a reasonable period of notice;
  3. for all other changes, including price changes, we will provide you with at least 14 days’ notice.

1. Definitions 

Acceptable Use Policy means the provisions as set out in clause 12.

Chargeback and Chargeback fee have the meanings given in clause 4.7.

Services means the specific services you have requested which are provided by us, including but not limited to:

  • Google Ads Management
  • Microsoft Ads Management
  • Social Media Management
  • Social Engage 
  • Search Engine Optimisation
  • ConvertoPages
  • Hosting 
  • Do It For Me Website Management
  • eCommerce
  • Custom Websites
  • Video Animation 

Systems means our information technology infrastructure systems used to provide the Services.

Terms and Conditions means the terms and conditions contained in this Agreement

2. Supply of Services

2.1 We shall use our reasonable endeavours to supply the Services to you in accordance with the provisions of your Agreement. 

2.2 Unless the Specific Terms state otherwise, weekly, fortnightly or monthly Agreements entered into will continue on a similar periodic basis until cancelled by either party in writing. A minimum two-week notice period is required to cancel your Agreement.  

2.3 Unless the Specific Terms state otherwise, fixed term agreements entered into are subject to an auto-renewal unless you provide us with a notice in writing of your instructions to cancel your agreement.  

2.4 We are not liable for any delay or failure to perform our obligations under this Agreement if such delay or failure is due to termination of access to a Service by an end supplier of the Service or as a result of a change to the conditions of supply by that supplier.

3. Term

3.1 The term of this Agreement shall be for the period of time as set out in the Specific Terms for each Service.

4. Service Fees and Payment

4.1 Your fees for each Service are set out in the Specific Terms for each Service. All fees are exclusive of GST. 

4.2 You authorise us to automatically debit the credit card details associated with your account for all Services fees. To minimise service disruption due to credit card expirations, you consent to our billing systems automatically attempting to update the expiry date of your credit card when necessary to process payments; however, we do not guarantee this will be successful. It is your responsibility to ensure your credit card details are kept up to date and to inform us of any changes. 

4.3 Without prejudice to our other rights and remedies under this Agreement, if any Services fees are not paid on or before their due date, we reserve the right, immediately and at our sole discretion, to suspend the provision of Services to you until such payment is made (including any interest charged on overdue amounts, calculated at the daily rate of 10% per annum along with any further fees incurred in the recovery of outstanding amount owed).

4.4 If we have taken action to recover overdue amounts from you, you agree that any reasonable costs incurred by us in recovering the debt, including but not limited to any legal expenses and debt collection agency charges, will be recoverable from you. We reserve our rights to pass on any details of overdue amounts to credit agencies which may result in a credit default listing against you. 

4.5 If you sign up to a promotion, and do not terminate your agreement within the duration of the promotion, the agreement may continue with no further notice to you. You may be charged for the full amount for the agreement starting from the first billing period after the promotion ends.

4.6 We are not liable for any delay or failure to perform our obligations under this Agreement if such delay or failure is due to termination of access to a Service by the end supplier of the Service or as a result of a change to the conditions of supply by that supplier. In this regard, we will notify you of such delay or failure to perform the Service and you must co-operate with us and provide us with support as we may reasonably request to remedy such delay or failure; including, responding promptly to our communications and providing accurate responses to our requests for any information.

4.7 We do not accept any chargeback fee from your financial institution in the event you raise a dispute with your financial institution in relation to a purchase of a Service or ongoing purchase of a Service with your credit card (Chargeback).  If you are dissatisfied with your purchase of a Service for any reason, you need to contact us so we can attempt to resolve your concern.    

5. Your Obligations 

5.1 You must co-operate with us and provide us with support as we may reasonably request to perform the Services, including by:

  1. Responding promptly to our communications in relation to the Services; and
  2. Providing accurate and prompt responses to our requests for any information or documentation reasonably required by us to perform the Services.

5.2 You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisations, including without limitation, clearances and/or consents in respect of your Service, any materials given by you to us, any content that you upload to your Service, and merchant services agreements between you and the relevant financial institutions.

5.3 You indemnify us from and against any and all liabilities incurred by us in connection with our:

  1. Use or reliance upon any images or trading names, or any data, information, specifications, documentation, computer software or other materials provided by you; and,
  2. Compliance with any directions or instructions by you in relation to the provision of the Services.

5.4 Except to the extent that we expressly agree to do so as part of a Service, you must conduct backups of any of your data (whether hosted on our computer systems or provided to us in connection with the performance of the Services) at such reasonable intervals having regard to the nature of the data.  Under no circumstances will we be liable to you or anyone for damages of any kind for loss of your computer files or data.

6. Pausing

6.1 You can request to pause this Agreement for convenience on 14 days paid notice post the current billing cycle, to take effect at the end of a fixed term, or if there is no fixed term, at the end of the 14-day paid notice period. This is it to be carried out pursuant to your agreed payment arrangement outlined in the Specific Terms and will be applicable for each new pause request.

6.2. If you wish to pause our services you are required to give notice in writing with a reason as to why you wish to pause and the date to when you wish to return.

6.3. We have total discretion to approve or deny your pause request. 

6.4. No pauses will be backdated and no refunds will apply for packages where payment is taken in advance.

6.5. If you are already on pause and you wish to extend your pause, you must notify your current designated Client Manager prior to you resuming with our Services. If your management resumes and we receive no notification to extend your pause you will be charged another paid notice period if you decide to pause again. 

6.6. If you wish to terminate this Agreement prior to your pause ending, you must follow all the terms outlined in section 7. Subsection 7.1 will not apply if notice has already been paid and if your management has not resumed when you request to cancel.

7. Termination

7.1 Either party can terminate this Agreement for convenience on 14 days paid notice post the current billing cycle, to take effect at the end of a fixed term, or if there is no fixed term, at the end of the 14-day paid notice period. This is it to be carried out pursuant to your agreed payment arrangement outlined in the Specific Terms. 

7.2 If you terminate a fixed term agreement before the end of its term, and unless the Service Terms provide differently you will be charged an early termination charge equal to 6 months’ fees or the fees for the rest of the agreement term, whichever is the lesser. If you have prepaid fees for the fixed term agreement and there is greater than 6 months remaining, on request, you will be refunded the balance of the prepaid fees minus the early termination charge. 

7.3 If you wish to terminate your account, you are required to give notice in writing to your current designated Client Manager.

7.4. You agree to have a meeting, in person or over the phone, with a Team Leader or Manager regarding your cancellation request to resolve any issues and/or finalise your cancellation. 

7.5 Either party may terminate this Agreement immediately by notice in writing to the other party if:

  1. an insolvency event occurs with respect to either party;
  2. the other party commits a material breach which cannot be remedied, of its obligations under the Agreement; or
  3. the other party commits a breach of its obligations under the Agreement but fails to remedy that breach within 14 days of being required to do so in writing by the first party.

7.6 If we terminate a Service for a reason as set out in 7.5, we shall also be entitled to immediately cease any of our other Services to you.

7.7  No cancels will be backdated and no refunds will apply for packages where payment is taken in advance. 

8. Warranties

8.1 We do not warrant that the Services will meet your requirements, or that the Services will be uninterrupted, timely, secure or error free, or that they will be free from hackers, virus, denial of service attack or other persons having unauthorised access to our services or those of our suppliers.

8.2 We make no representations as to the suitability of the information available by using the Services. 

8.3 If you are not the customer, you warrant that you have the power and authority to enter into this Agreement on behalf of the customer and you will indemnify us for any breach of the Agreement by the customer.

8.4 You agree that we may be required to perform maintenance in respect of our systems to ensure their satisfactory operation which may affect the availability or functioning of the Services. We will use reasonable endeavours to provide you with advance notice of any maintenance downtime, except when circumstances beyond our reasonable control prevent us from doing so.

8.5 All terms and warranties which might otherwise be implied by any legislation, the common law, equity, trade, custom or usage or otherwise in the Agreement, are expressly excluded to the maximum extent permitted by law.

8.6 If any goods or services supplied pursuant to this Agreement are supplied to you as a ‘consumer’ of goods or services within the meaning of that term in the Australian Consumer Law as amended or relevant state legislation (the Acts), you will have the benefit of certain non-excludable rights and remedies in respect of the products or services and nothing in these Terms and Conditions excludes or restricts or modifies any condition, warranty, right or remedy which is so conferred by the Acts. However, if the goods or services are not ordinarily acquired for personal, domestic or household use or consumption, we limit our liability to:

  1. in relation to goods – to the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or, the repair of the goods or payment of the cost of having the goods repaired;
  2. in relation to services – to the supplying of the services again; or the payment of the cost of having the services supplied again as in each case we may elect.

9. Liability

9.1 Nothing in this Agreement excludes or limits either party’s liability to the other party under or in respect of:

  1. Any fraud or other criminal act;
  2. Any indemnity;
  3. Personal injury or death caused by the negligence, breach of contract or other wrongful act or omission of that party; or
  4. Any other liability that cannot be excluded by law.

9.2 To the maximum extent permitted by applicable law, neither party is liable to the other party for:

  1. any direct, indirect, special or consequential loss or damage, any loss of profit, revenue or business opportunities, loss of or damage to data or loss of goodwill arising out of or in connection with this Agreement (whether or not the loss or damage may reasonably be supposed to have been in the contemplation of the parties as at the date this Agreement was formed as a probable result of any act or omission);
  2. any loss or damage to the extent such loss or damage is caused or contributed to by the other party’s negligence, breach of contract or other wrongful acts or omissions; or
  3. any claim made 6 months or more after the circumstances giving rise to the claim first became known by the claimant or could, with reasonable diligence, have become known by the claimant.

9.3 Each party’s aggregate liability for any loss or damage in connection with the provision of the Service, which is not excluded or limited under this clause 8, is limited to the charges paid by you to us in respect of the Services for the preceding 12 months to any such claim.

10. Access to Our Systems

10.1 You must keep all login details to access our Systems secure and confidential at all times and must not disclose them to anyone else (except those of your employees who need to know them for the purposes of their employment).

10.2 You agree that you are totally responsible for all actions of the people (if any) to whom you provide your login details (whether knowingly or not, and whether directly or indirectly) while they obtain access to our systems using those login details, and that we are entitled to treat instructions provided by those people through such access as instructions originating from you.

10.3 You must notify us immediately of any breach of security or unauthorised use of your login details to access our systems. We will not be liable for any loss you incur due to any unauthorised use of your login details.

10.4 You consent to our use of your login details in provisioning the Services, including in respect of any migration or transition of your account, content or data (to or from any suppliers we use) as reasonably necessary for the continued provision of the Services.

11. General

11.1 This Agreement is to be interpreted in accordance with the laws of the State of Queensland and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of this jurisdiction.

11.2 Neither party may assign its rights or obligations under this Agreement without the written consent of the other party which consent will not be unreasonably withheld; provided, however, that without your consent we may novate this Agreement to any of our related bodies corporate or assign this Agreement to a successor in title in connection with any corporate reorganisation, merger, acquisition, or sale of our business or assets to which this Agreement relates.

11.3 Except where expressly provided otherwise, any notice to be given by either party to the other may be sent by either email, post or courier to the address of the other party. A notice will be deemed delivered (a) if sent by email, on receipt by the sender of a receipt confirmation; or (b) if sent by post, five business days following the date of posting.

11.4 We are free to sub-contract any of our obligations under the Agreement, but such sub-contracting will not release us from our liabilities under the Agreement.  We may change suppliers at any time in our sole discretion. Should a change in supplier occur, you acknowledge and agree that we have full authorisation to move, alter or delete your data as reasonably necessary.

11.5 Nothing in this Agreement transfers to either party any intellectual property rights (IPR) owned by the other party existing prior to the commencement of the Services. All IPR in the materials produced by us in connection with the Services (including designs, websites, backlinks, information, reports and data) other than your pre-existing IPR, are and will remain owned by us. We grant you a perpetual, irrevocable, non-exclusive, royalty-free licence to use those materials for the purpose of using these Services only.

12. Privacy of Information

If we obtain your personal information, we are obliged to:

  1. comply with the provisions of any relevant privacy laws including the Privacy Act 1988 (C’wlth);
  2. collect and use the personal information for the sole purpose of performing its obligations in relation to that Service;
  3. protect the personal information from misuse and loss and from unauthorised access, modification or disclosure; and
  4. destroy or permanently de-identify the personal information as soon as that information is no longer needed to perform the obligations under these Terms and Conditions.

13. Acceptable Use Policy

13.1 This Policy applies to you if you use our Services.

13.2 You must not use our Services or attempt to use the Services or permit our Services to be used in a way which may result in a breach of applicable law or regulation, including but not limited to:

  1. accessing, downloading or distributing any pornographic or other offensive material which includes but is not limited to material which incites discrimination, violence or hate towards one person or group of persons because of their religion, race, gender or nationality; or which is defamatory or obscene;
  2. engaging in any potential or actual misleading or deceptive business or marketing behaviour;
  3. infringing on the rights of a third party including intellectual property rights and moral rights; 
  4. promoting or providing illegal or unlawful schemes or activities.

13.3 You must not use our Services or attempt to use our Services or allow our Services to be used for spamming or malware purposes.

13.4 We may monitor your account to assess compliance with our Terms and Conditions.  If we believe that you may have breached these Terms and Conditions, we may:

  1. notify you of the breach; 
  2. provide relevant details to the State and or Federal Authorities;
  3. suspend or terminate your Services without notice.

13.5 We may suspend or terminate your Service, with or without notice to you, in the event:

  1. we are made aware of a court order, judgement, decree or determination or otherwise has been made against you which holds that your data is offensive, illegal or breaches a third party’s rights;
  2. we are directed to by relevant State or Federal Authorities.

13.6 You agree that you will not have any claim against us as regards any action we reasonably take in relation to enforcing this Policy under clause 12. You agree to indemnify us against any claim as a result of our actions.

14. Liability Waiver (for Search Engine Optimisation and Digital Marketing Services)

14.1. You agree that you have provided us with access to your website for the purposes of providing Search Engine Optimisation and digital marketing services to you. 

14.2.  You acknowledge that we require access to your website hosting or control panel to provide the SEO and digital marketing services.

14.3. You undertake to obtain the relevant file transfer protocol (FTP) login details from the third-party that hosts your website and provide these details to us prior to accessing your website for the purpose of providing SEO and digital marketing services to you.

14.4  You acknowledge that where it is unable to provide the login details for your website to us, that we may not be able to perform digital marketing services on your website without the risk of the website becoming corrupted in the process.

14.5  You acknowledge this risk and in the event your website becomes corrupted, the website may not be able to be restored by us without the required FTP login details being provided to us. 

14.6 Notwithstanding the above risk as stated in clause 13.5, you agree for us to access your website to provide SEO and digital marketing services.  

14.7 You hereby waive your rights to hold us liable for any direct or indirect losses, claims, costs, damages or expenses of yours, including any loss of revenue and consequential damages caused or contributed to by such corruption to your website. 

14.8 In order to mitigate the risk of your website becoming corrupted, you agree and undertake to maintain backup versions of your website to guard against losses of any kind.

15. Specific Terms for Digital Products and Services

15.1 Google Ads Management

You allow us to manage your Google Ads account that you and/or we have established with Google, on your behalf. Through our set-up and management of your Google Ads account, we will use our reasonable efforts to optimise and maximise the advertising of your Google Ads for your benefit.

Specific Terms:

You agree to give us permission to access your Google Ads account on your behalf.  You remain the owner of your Google Ads account and are responsible for complying with Google’s terms and conditions for your account.  

You agree that we are not responsible to pay Google any fees whatsoever, including but not limited to, any set-up and ongoing fees for your Google Ads account.  This is your responsibility.  In particular, you are responsible for paying Google directly for any ‘per click’ advertising fees.

We do not accept any liability for “disapproved” Google Ads.  In addition, we do not accept any liability for your Google Ads being stopped or turned off by Google. We furthermore do not accept any liability for any of your actions with respect to your Google Ads account, including but not limited to breaches relating to intellectual property (copyright, trademarks and patents).  

On cancellation or pausing of your Google Ads Management services with us, we are not responsible or liable for any fees charged by Google for your Google Ads.  In particular, on cancellation of your Google Ads Management services with us, the ability to activate or deactivate Google Ads is solely your responsibility and we do not accept any liability for any charges from Google whatsoever.

You agree that we do not guarantee any specific results.

Pausing your Google Ads does not imply that your management fee will stop. All management fees will remain payable should you pause your Google Ads without notifying your current dedicated Client Manager that you wish to temporarily suspend/pause or stop our services.  We accept no liability for the  pausing of your Google Ads billing and no refunds will be granted if such pausing does not occur.

Your Google Ads campaigns must also be suspended/paused, should you wish to temporarily pause/suspend our management of your Google Ads accounts.

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable weekly in arrears, unless agreed otherwise.

The ongoing weekly Management Fee for your Google Ads advertising account will be charged 7 days after the date of sign up. The Management Fee will be charged weekly in arrears. We reserve the right to charge the Management Fee weekly in advance at any time by email notice to you a reasonable time before the change occurs.

15.2 Microsoft Ads Management

You allow us to manage your Microsoft Ads account that you and/or we have established with Microsoft, on your behalf. Through our set-up and management of your Microsoft Ads account, we will use our reasonable efforts to optimise and maximise the advertising of your Microsoft Ads for your benefit.

Specific Terms:

You agree to give us permission to access your Microsoft Ads account on your behalf.  You remain the owner of your Microsoft Ads account and are responsible for complying with Microsoft’s terms and conditions for your account.  

You agree that we are not responsible to pay Microsoft any fees whatsoever, including but not limited to, any set-up and ongoing fees for your Microsoft Ads account.  This is your responsibility.  In particular, you are responsible for paying Microsoft directly for any ‘per click’ advertising fees.

We do not accept any liability for “disapproved” Microsoft Ads.  In addition, we do not accept any liability for your Microsoft Ads being stopped or turned off by Microsoft. We furthermore do not accept any liability for any of your actions with respect to your Microsoft Ads account, including but not limited to breaches relating to intellectual property (copyright, trademarks and patents).  

On cancellation or pausing of your Microsoft Ads Management services with us, we are not responsible or liable for any fees charged by Microsoft for your Microsoft Ads.  In particular, on cancellation of your Microsoft Ads Management services with us, the ability to activate or deactivate Microsoft Ads is solely your responsibility and we do not accept any liability for any charges from Microsoft whatsoever.

You agree that we do not guarantee any specific results.

Pausing your Microsoft Ads does not imply that your management fee will stop. All management fees will remain payable should you pause your Microsoft Ads without notifying your current dedicated Client Manager that you wish to temporarily suspend/pause or stop our services. 

Your Microsoft Ads campaigns must also be suspended/paused, should you wish to temporarily pause/suspend our management of your Microsoft Ads accounts. We accept no liability for the  pausing of your Microsoft  Ads billing and no refunds will be granted if such pausing does not occur.

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable weekly in arrears, unless agreed otherwise.

The ongoing weekly Management Fee for your Microsoft AdWords advertising account will be charged 7 days after the date of sign up. The Management Fee will be charged weekly in arrears. We reserve the right to charge the Management Fee weekly in advance at any time by email notice to you a reasonable time before the change occurs.

15.3 Social Media Management

You allow us to manage your Facebook Business Manager accounts (including Facebook and/or Instagram ads) that you and/or we have established with Facebook and Instagram, on your behalf. Through our management of your Facebook Business Manager account, we will use our reasonable efforts to optimise and maximise the advertising of your Facebook and/or Instagram accounts for your benefit.

Specific Terms:

You agree to give us permission to access your Facebook Business Manager accounts (including Facebook and/or Instagram ads) on your behalf.  You remain the owner of your Facebook Business Manager account and are responsible for complying with Facebook and Instagram’s terms and conditions for your account.  

You agree that we are not responsible to pay Facebook and/or Instagram any fees whatsoever, including but not limited to, any set-up and ongoing fees for your Facebook and/or Instagram account.  This is your responsibility.  In particular, you are responsible for paying Facebook and/or Instagram directly for any ‘per click’ advertising fees.

We do not accept any liability for “disapproved” Facebook and/or Instagram Ads.  In addition, we do not accept any liability for your Facebook and/or Instagram Ads being stopped or turned off by Facebook and/or Instagram. We furthermore do not accept any liability for any of your actions with respect to your Facebook and/or Instagram Ads account, including but not limited to breaches relating to intellectual property (copyright, trademarks and patents).  

On cancellation or pausing of your Facebook and/or Instagram Ads Management services with us, we are not responsible or liable for any fees charged by Facebook and/or Instagram for your Ads.  In particular, on cancellation of your Social Media Management services with us, the ability to activate or deactivate Facebook and/or Instagram accounts is solely your responsibility and we do not accept any liability for any charges from Facebook and/or Instagram whatsoever.

You agree that we do not guarantee any specific results.

You are responsible for uploading any non-paid content to your Facebook and/or Instagram accounts, as well as monitoring your accounts. 

You agree that we are not liable for any privacy breaches while we are managing your Social Media Management accounts. We do not accept any liability for the content uploaded to your Facebook and/or Instagram accounts. 

Pausing your Facebook and/or Instagram Ads does not imply your management fee will stop. All management fees will remain payable should you pause your Facebook and/or Instagram Ads without notifying your current dedicated Client Manager that you wish to temporarily suspend/pause or stop our services. 

Your Facebook and/or Instagram Ads campaigns must also be suspended/paused, should you wish to temporarily pause/suspend our management of your Facebook and/or Instagram accounts. We accept no liability for the pausing of your Facebook and/or Instagram billing and no refunds will be granted if  such pausing does not occur.

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable monthly in advance.

15.4 Social Engage 

You allow us to manage your Facebook Business Manager accounts that you have established with Facebook, on your behalf. Through our management of your Facebook Ads Manager and Facebook Business accounts, we will use our reasonable efforts to establish your social presence on the internet.

Specific Terms:

You agree to give us permission to access your Facebook Business Manager accounts on your behalf.  You remain the owner of your Facebook Business Manager accounts and are responsible for Facebook’s terms and conditions for your accounts.  

We do not accept any liability for your Facebook pages being stopped or turned off by Facebook. We furthermore do not accept any liability for any of your actions with respect to your Facebook accounts, including but not limited to breaches relating to intellectual property (copyright, trademarks and patents).

You agree that this service includes a specific maximum limit of money for Facebook ‘per click’ advertising per month. Once that maximum limit of money is used, we will not continue with the ‘per click’ advertising for that particular month.  

You agree that we are not liable for any privacy breaches while we are managing your Facebook and/or Instagram accounts. We do not accept any liability for the content uploaded to your Facebook and/or Instagram accounts. 

You agree that we retain ownership and title to your data that is managed by us for this service.

You agree that we may use a 3rd party branding platform provider to facilitate this service offering.  

This product / service is not able to be paused at any point in time and as such you agree to pay for the service for the full term of the Agreement.

You agree that we do not guarantee any specific results.

You are responsible for uploading any non-paid content to your Facebook and/or Instagram accounts, as well as monitoring your accounts. 

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable weekly in advance.

The ongoing weekly Management Fee for your Social Engage Social Traffic accounts will be charged 7 days after the date of sign up. 

Pausing your Facebook and/or Instagram Ads does not imply your management fee will stop. All management fees will remain payable should you pause your Facebook and/or Instagram Ads without notifying your current dedicated Client Manager that you wish to temporarily suspend/pause or stop our services. . 

Your Facebook and/or Instagram Ads must also be suspended/paused, should you wish to temporarily pause/suspend our management of your Facebook and/or Instagram accounts.

15.5 Search Engine Optimisation (SEO)

You allow us to make changes to your website to optimise your search engine results.  

Specific Terms:

You agree to give us permission to make changes to your website to optimise search engine results.

You agree that we do not guarantee any increases in traffic to your website or ranking positions.  You understand that we will use our reasonable endeavours to facilitate the increase in traffic to your website, however, we are not liable for any results due to circumstances beyond our control such as where search engines change their search algorithms which in turn will impact the effectiveness of search engine optimisation.

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable monthly in advance, unless agreed otherwise.

15.6 Converto Pages

We create and customise an optimised landing page to receive leads using the pay per click process.

Specific Terms:

You provide us with implied approval to create the Converto Page as an optimised landing page.  You agree that we do not guarantee any results.  

Converto Pages remain our property at all times while services are being provided to you and after cancellation of such services.

We are not liable for any intellectual property infringements, including but not limited to trademarks, copyrights and patents.    

Payment Arrangements and Billing Cycle:

As per current payment terms prevailing on our website for these services.

Ongoing fees are payable weekly in arrears.

The ongoing weekly Management Fee for your Converto Pages account will be charged 7 days after the date of sign up. The Management Fee will be charged weekly in arrears. We reserve the right to charge the Management Fee weekly in advance at any time by email notice to you a reasonable time before the change occurs.

15.7 Do It For Me Websites (DIFM)

The creation and customisation of Do It For Me (DIFM) Websites, including ongoing management of this service.

Specific Terms:

You agree to us creating, customising, hosting and managing a website for you.  This process includes using a number of pre-populated template pages and customising these pages for your benefit.  Ongoing management (hosting) of the website is included in this service. 

If you do not provide adequate Content or point to an existing website or other source of materials, we may proceed to build the Website utilising category specific pre-produced photos from our Content Library, which may be customised based on the details provided by you (e.g. contact details, description of your business and other relevant information).

DIFM websites remain our property at all times while services are being provided to you and after cancellation of such services.

Payment Arrangements and Billing Cycle:

Payment arrangements are as per current payment terms prevailing on our website for these services.

A set-up fee and ongoing management fee is payable for this service.

Ongoing fees are payable monthly in advance.

The ongoing Monthly Management Fee for your DIFM account will be charged 14 days after the date of sign up

15.8 eCommerce

The Service includes either:

(a) the building and customisation of a website for you (including populating with content and product data) and ongoing support of the Website (on a monthly basis and subject to payment of the weekly fees)

(b) the setup of ecommerce functionality (including populating with product data) and integration into your existing website platform

The building and customisation of the Website includes the following:

design based on inputs and instructions delivered by you via phone and email.

adding (including re-formatting and resizing) (i) any logo provided by you (or creating a simple type based alternative), or (ii) images provided by you;

adding copy provided by you, or writing unique copy based on inputs from you;

changing the design and layout or functionality of any page or the skin (i.e. colour and fonts) based on your review;

editing the search engine optimisation meta-data used to optimise the Website for search engines;

Inserting product data and setting up checkout functionality;

integrating any supported social media and video assets you request

Optional add-ons to add further components or functionality to your Website can also be purchased subject to additional fees. Add-ons will automatically renew on a weekly basis (unless specified otherwise) until they are cancelled by you or the Service is terminated.

Payment Arrangements and Billing Cycle:

Ongoing fees are payable weekly in arrears, unless agreed otherwise.

The ongoing weekly Management Fee will be charged 7 days after the date of sign up. The Management Fee will be charged weekly in arrears.

15.9 Hosting Services

Means providing web hosting services with internet access and which includes electronic mail.

A separate Agreement with terms and conditions and pricing for Hosting Services is required to be signed by You.

15.10 Custom Website

A separate Agreement with terms and conditions and pricing for Custom Website is required to be signed by You.

15.11 Video Animation

A separate Agreement with terms and conditions and pricing for Video Animation Services is required to be signed by You.